Refund Policy

We issue a full refund when, within 14 days of purchase:

• The files are broken: corrupt archives, missing files, or a download that never completes despite retries.
• The product doesn't match its description: missing features, wrong formats, or anything materially different from the product page at the time you bought it.
• A license key doesn't activate and we can't issue a working replacement within 3 business days.
• You were charged twice for the same product — the duplicate is always refunded, no questions asked.

We decline refunds when:

• You simply changed your mind after downloading a working product.
• The product is incompatible with requirements clearly stated on its product page.
• The request comes more than 14 days after purchase.
• There is evidence of abuse — repeated buy-download-refund cycles or shared license keys.

If you're unsure whether a product fits your needs, ask us before buying — it's what the contact page is for.

Email us via the contact page with:

• The email address you used at checkout.
• The product name and approximate purchase date.
• A short description of the problem (screenshots help).

We reply within 2 business days. If a fix or replacement is possible, we'll offer it first; if you'd rather have the refund, you get the refund.

Refunds go back to the original payment method. Once we approve a refund it is issued immediately on our side; banks and card networks typically take 5–10 business days to show it on your statement.

Refunded products are removed from your account library and any license keys are deactivated. You agree to delete downloaded copies — fair is fair.